- Version #TB121101SS
- Download 32
- File Size 200 KB
- File Count 1
- Create Date November 14, 2012
- Last Updated March 14, 2022
Description: Upgrade to CompleteView version 4.0.0 causes old generation Axis cameras, set to MPEG4, to not connect.
Issue: When upgrading from 3.x.x to 4.0.0., old generation Axis cameras, running firmware 4.49 or later, may not connect when the recording compression is set to MPEG4. The error: “Error starting cameras: No Reply” will appear in the Main Server GUI. This is due to a change made in CompleteView to use an alternate authentication protocol to communicate between CompleteView and the camera.