SALIENT PRODUCT LIFECYCLE POLICY
Salient’s hardware and software products have different lifecycle stages, milestones, and policies. The lifecycle for Salient’s software products applies to each major version of the software (example: CompleteView v6). The lifecycle for Salient’s hardware products applies to each hardware series (example: PowerChoice).
Stages
The lifecycle policies for software and hardware have various stages. The table below provides an overview and definition for various lifecycle stages:
| Stage | Application | Definition |
|---|---|---|
| Active | Software and Hardware products | A generally available product that has active, ongoing engineering investment |
| Mature | Software products | A software product that no longer benefits from active engineering investment |
| Retired | Software and Hardware products | A product that is end of life and no longer available for sale or support |
Notices
At Salient, the lifecycle of a product includes various notices to indicate transitions between life cycle stages. As products transition between those stages of Active, Mature, and Retired, Salient will provide notification of those changes. These notices will be distributed by email and published online. The table below provides an overview and definitions of the various notices.
| Types of Notices | Application | Definition | Timing of Notices |
|---|---|---|---|
| General Availability | Software and Hardware |
A notice indicating that a product is available for general sale. This formally begins the ‘Active’ phase for a product. |
This notice is a part of a product’s public launch, when it is available for general sale |
| End of Maintenance | Software |
A notice indicating when a product will no longer benefit from active engineering investment. This notice is necessary to transition a product to the Mature phase. |
9 - 3 months before a product formally transitions to the Mature phase |
| End of Sale | Software and Hardware |
A notice indicating when a product will no longer be orderable |
6 - 3 months before a product is no longer available for sale |
| End of Life | Software and Hardware |
A notice indicating when a product will turn obsolete, at which time technical support, documentation, training, and certification will no longer be publicly available. This notice is necessary to transition a product to the Retired phase. |
12 - 9 months before a product formally transitions to the Retired phase |
SALIENT SOFTWARE PRODUCT LIFECYCLE
Salient software products have a lifecycle tied to the major version number. Each major version has the following lifecycle:
| Active | Mature | Retired | ||
| Availability | ||||
| Available to all customers |
Not available to new customers.
Only available to existing customers who have previously purchased licenses of this version.
|
Not available for purchase | ||
| Engineering | ||||
|
New features / Enhancements: Delivered in minor releases
Bug fixes: Delivered in minor and/or maintenance releases
Critical security vulnerabilities: Delivered in minor and/or maintenance releases |
New features / Enhancements:
Not available
Bug fixes: Not available
Critical security vulnerabilities:
At Salient’s discretion to deliver as a hotfix, provided every avenue for updating to a product version in the active stage has been exhausted
|
New features / Enhancements: Not available
Bug fixes: Not available
Critical security vulnerabilities: Not available
|
||
| Support and Warranty | ||||
|
Support: Phone and email support available
Training / Certification: Available online (live and recorded), and in-person
Product documentation: Available online
|
Support: Phone and email support available
Training / Certification: Available online (recorded only), not available in-person
Product documentation: Available
online
|
Support: Not available
Training/Certification: Not available
Product documentation: Available by request
|
||
SALIENT HARDWARE PRODUCT LIFECYCLE
Salient hardware products have a lifecycle tied to each hardware product line. Each product line has the following lifecycle:
| Active | Retired | |
| Availability | ||
|
Available to all customers (Salient and OEM)
Supply Constraints: Proactively communicated
internally as events occur
Last Time Buy: Communicated at either supplier notice or 90 days, depending on which is earliest
|
Not available for purchase (Salient and OEM)
Warranty extensions are not available to sale
|
|
| Engineering | ||
|
Revisions: Delivered to optimize product availability and price to performance |
No further product revisions |
|
| Support and Warranty | ||
|
Support: Phone and email support available
Warranty: Warranty available at point of sale; post-sale extensions available by quote (options and pricing may vary by model and timing)
Product documentation: Available online
|
Support: Phone and email support available for
covered/active warranties
Warranty: Warranty coverage continues until the warranty term expires for each specific server, even if that term extends beyond Salient’s product EOL
Product documentation: Available by request
|
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