SALIENT PRODUCT LIFECYCLE POLICY

Salient’s hardware and software products have different lifecycle stages, milestones, and policies. The lifecycle for Salient’s software products applies to each major version of the software (example: CompleteView v6). The lifecycle for Salient’s hardware products applies to each hardware series (example: PowerChoice).

Stages

The lifecycle policies for software and hardware have various stages. The table below provides an overview and definition for various lifecycle stages:

Stage Application Definition
Active Software and Hardware products A generally available product that has active, ongoing engineering investment
Mature Software products A software product that no longer benefits from active engineering investment
Retired Software and Hardware products A product that is end of life and no longer available for sale or support

Notices

At Salient, the lifecycle of a product includes various notices to indicate transitions between life cycle stages. As products transition between those stages of Active, Mature, and Retired, Salient will provide notification of those changes. These notices will be distributed by email and published online. The table below provides an overview and definitions of the various notices.

Types of Notices Application Definition Timing of Notices
General Availability Software and Hardware
A notice indicating that a product is available for general sale. This formally begins the ‘Active’ phase for a product.
This notice is a part of a product’s public launch, when it is available for general sale
End of Maintenance Software
A notice indicating when a product will no longer benefit from active engineering investment. This notice is necessary to transition a product to the Mature phase.
9 - 3 months before a product formally transitions to the Mature phase
End of Sale Software and Hardware
A notice indicating when a product will no longer be orderable
6 - 3 months before a product is no longer available for sale
End of Life Software and Hardware
A notice indicating when a product will turn  obsolete, at which time technical support, documentation, training, and certification will no longer be publicly available. This notice is necessary to transition a product to the Retired phase.
12 - 9 months before a product formally transitions to the Retired phase

SALIENT SOFTWARE PRODUCT LIFECYCLE

Salient software products have a lifecycle tied to the major version number. Each major version has the following lifecycle:

Active Mature Retired
Availability
Available to all customers
Not available to new customers.
 
Only available to existing customers who have previously purchased licenses of this version.
Not available for purchase
Engineering
New features / Enhancements: Delivered in minor releases
 
Bug fixes: Delivered in minor and/or maintenance releases
 
Critical security vulnerabilities: Delivered in minor and/or maintenance releases
New features / Enhancements:
Not available
 
Bug fixes: Not available
 
Critical security vulnerabilities:
At Salient’s discretion to deliver as a hotfix, provided every avenue for updating to a product version in the active stage has been exhausted
New features / Enhancements: Not available
 
Bug fixes: Not available
 
Critical security vulnerabilities: Not available
Support and Warranty
Support: Phone and email support available
 
Training / Certification: Available online (live and recorded), and in-person
 
Product documentation: Available online
Support: Phone and email support available
 
Training / Certification: Available online (recorded only), not available in-person
 
Product documentation: Available
online
Support: Not available
 
Training/Certification: Not available
 
Product documentation: Available by request

SALIENT HARDWARE PRODUCT LIFECYCLE

Salient hardware products have a lifecycle tied to each hardware product line. Each product line has the following lifecycle:

Active Retired
Availability
Available to all customers (Salient and OEM)
 
Supply Constraints: Proactively communicated
internally as events occur
 
Last Time Buy: Communicated at either supplier notice or 90 days, depending on which is earliest
Not available for purchase (Salient and OEM)
 
Warranty extensions are not available to sale
Engineering
Revisions: Delivered to optimize product availability and price to performance
No further product revisions
Support and Warranty
Support: Phone and email support available
 
Warranty: Warranty available at point of sale; post-sale extensions available by quote (options and pricing may vary by model and timing)
 
Product documentation: Available online
Support: Phone and email support available for
covered/active warranties
 
Warranty: Warranty coverage continues until the warranty term expires for each specific server, even if that term extends beyond Salient’s product EOL
 
Product documentation: Available by request