CompleteView Known Issues

CompleteView v7.4 Known Issues

Updated: December 18, 2023

v6.x features not currently available

  • Export storage with storage pools.
  • The ability to convert a storage pool drive to read-only.
  • Ability to use hidden file paths for storage.
  • Ability to disable a camera on a storage pool.
  • Ability to copy/move cameras between Recording Servers.

Known Issues

  • QuickTrack camera appears offline and does not display the default image but otherwise works as expected.
  • QuickTrack currently does not work while using Cloud Remote Access.
  • AD users are not currently supported as members of VMS groups.
  • When saving changes to the Recording Server configuration, Live views may temporarily be interrupted.
  • Export settings for volumes are lost when migrating from v6.1.X to v7.0 or higher.
  • BriefCam configuration loses data when migrating from v6.1.X to v7.0 or higher.
  • Built-in RTSP Server appears to stream corrupted data at times.
  • After migrating from v6.1.x to v7.0 or higher the PTZ priority is changed for all groups.
  • Camera tiles may show an image even if there is no video recorded or available for that time. When playback is requested, the tile will properly updated to show no video.
  • Initial playback of a camera configured to record only during alarm events shows a ‘No Video’ error even though video is available. Seeking to the event will update the camera tile.
  • Interruption of playback with audio after using Jump Forward or Jump Back buttons.
  • Export full time sends all video for time period to export queue regardless of filter applied to recording types.
  • The special characters “/“, “\“, “?“, “#“ are not currently supported when connecting with an Active Directory account.
  • In Timeline Search mode, when performing video playback faster than 1x speed, it is possible for the timeline to move past the current live time into the future and show that there is no video present.
  • When exporting video which had a post recording configured, the Desktop Client will add an additional post recording period to the clip extending the total amount video being exported.
  • When playing back video with audio, the audio drops out intermittently and returns while the video continues to play.
  • Installing Management Server on a system which already has SQL 2022 installed won’t detect the SQL installation, will attempt SQL 2019 install, and fail.
  • When adding a Recording Server back to a Management Server where a user’s name has been modified in the Recording Server configuration will result in an Import Failed and the Recording Server will not be added to the Management Server.
  • In 7.x transitioning a volume from archive, backup, or export to regular or read-only is not permitted.
  • Collection of issues related to ProxyCast which impacts the ability to present video from remote servers and system stability.
  • Upgrading CompleteView from 32bit v4.8.2 to 64bit v6.1.2 Recording Server fails to connect due to loss of encryption key on the recorder.
  • In Configuration module for camera PTZ configuration tab, the ability to perform PTZ with a joystick is not functional.
  • When in failover and viewing the Recording Server’s page in Configure mode, using the stop function under the power button in the connection panel, an error message is displayed and the recording server service is not stopped.
  • When recovering from a failover event, it is possible that the database record does not get updated properly but the video files remain on disk. A manual database sync needs to be performed to repair the database.

CompleteView v7.3.1 Known Issues

Updated: August 25, 2023

The following 6.X features are currently not supported

  • N+1 Recording Server failover
  • Management Server database failover
  • Export storage with storage pools
  • The ability to convert a storage pool drive to read-only
  • Ability to use hidden file paths for storage
  • Ability to disable a camera on a storage pool
  • Ability to copy/move cameras between Recording Servers

Other Known Issue

  • QuickTrack camera appears offline and does not display the default image but otherwise works as expected
  • QuickTrack currently does not work while using Cloud Remote Access
  • Digital PTZ and zoom do not function in certain cases in Live View and Configure modules until the tile is resized
  • An Active Directory user associated to a VMS Group does not inherit any permissions or setting of the VMS Group – Result AD users are currently not supported as members of VMS groups
  • Errors from Push update don’t always provide correct notification in the client, but logs correct error
  • Sea-Level inputs non-operational for new install of v7.2
  • CPU consumption increased when the Dashboard or Configuration module is open
  • When performing a DB sync for storage, the system will display successful message even if storage drives are offline
  • When an operator inverts PTZ controls for fisheye cameras, the camera view will move when the tile is selected
  • When saving changes to the Recording Server configuration, Live views may be temporarily be interrupted
  • Export settings for volumes are lost when migrating from v6.1.X to v7.0 or higher
  • BriefCam configuration loses date when migrated from v6.1.X to v7.0 or higher
  • After migrating from v6.1.x to v7.0 or higher Api failed flag appears when trying to load an old configuration
  • Built-in RTSP Server appears to stream corrupted data at times.
  • After migrating from v6.1.x to v7.0 or higher the PTZ priority is changed for groups
  • Camera tiles display image despite timeline showing there is no recording at that time, upon playing video tile updates to show no video
  • Initially playback of alarm-only camera recording, camera timeline displays alarm recording but the camera tile displays No Video error
  • Interruption of audio playback when using Jump Forward or Jump Back buttons
  • Export full time sends all video for time period to export queue regardless of filter applied to recording types
  • When integrating CompleteView with Active Directory some special characters are not passed to AD to validate the connection
  • In Playback Timeline, when playing back video operator can playing in to the future when in faster than 1x playback with no video present
  • When exporting video which had a post recording configured, the Desktop Client will add an additional post recording period to the clip extending the total amount video being exported.
  • Upgrading to 7.3.0 with GEN2 capture cards, bit rate changed from 100kbps to 500kbps
  • When playing back video with audio, the audio drops out intermittently and returns while the video continues to play.
  • For cameras configured with audio and assigned to continuous and motion recording schedule, when filtering continuous recordings and play the motion clips, the video stops playing randomly but the timeline keeps moving.
  • Third party NVRs are additionally recording video to CompleteView Recording Server storage even when configured to store on the 3rd party NVR.
  • For On-demand event monitoring, the start/stop indicator in the left nav may not be in-sync with the start/stop button in the events panel resulting in an unknown state of event monitoring.
  • After trimming the length of a video clip in the Export Queue the UI does not reflect the updated length of the video unless operator moves to a different page and returns to the Queue
  • In the left navigation menu under Server/Cameras pressing the space bar selects a camera and adds to the right region, but when moving to another camera the additional camera is selected but not added to the right region. unless I use the mouse to select a different camera
  • Installing Management Server on a system which already has SQL 2022 installed won’t detect the SQL installation, will attempt SQL 2019 install, and fail.
  • When adding a Recording Server to back to a Management Server where a user’s name has been modified in the Recording Server configuration will result in an Import Failed and the Recording Server will not be added to the Management Server
  • When exporting video the progress bar show 100% and a status of complete while the export is still in process. Operator should wait until UI removes the cancel button before closing the status message window
  • In 7.x when transitioning a volume from archive, backup, or export to regular or read-only is not permitted
  • Using an external PTZ Joystick with the Desktop Client does not control the PTZ operation of a camera in live view or alarm view.
  • Collection of issues related to ProxyCast which impacts the ability to present video from remote servers and system stability

CompleteView v7.2 Known Issues

Updated: January 25, 2023

The following 6.X features are currently not supported

  • N+1 Recording Server failover
  • Management Server database failover
  • Export storage with storage pools
  • The ability to convert a storage pool drive to read-only
  • Virtual cameras
  • Ability to use hidden file paths for storage
  • Ability to disable a camera on a storage pool
  • Ability to copy/move cameras between Recording Servers

Other known issues

  • QuickTrack camera appears offline and does not display the default image but otherwise works as expected
  • Dragging an entire Recording Server node onto a view does not update the camera images in the tiles until the page is refreshed
  • Upgrading SQLite databases that were encrypted with a password is not currently supported
  • QuickTrack currently does not work while using Cloud Remote Access
  • Digital PTZ and zoom do not function in certain cases in Live View and Configure modules until the tile is resized
  • An Active Directory user associated to a VMS Group does not inherit any permissions or setting of the VMS Group
  • Errors from Push update don’t always provide correct notification in the client, but logs correct error
  • Sea-Level inputs non-operational for new install of v7.2
  • Ability to install CompleteView components to the Root directory of a drive

CompleteView v7.1.1 Known Issues

Updated: October 27, 2022

The following 6.X features are currently not supported

  • N+1 Recording Server failover
  • Management Server database failover
  • Export storage with storage pools
  • The ability to convert a storage pool drive to read-only
  • Right-click option to rename custom views and maps
  • Virtual cameras
  • Ability to use hidden file paths for storage
  • Ability to disable a camera on a storage pool
  • Ability to copy/move cameras between Recording Servers
  • Ability to navigate the left tree using keys
  • Ability to search video recorded on external NVRs from the Dashboard module

Other known issues

  • QuickTrack camera appears offline and does not display the default image but otherwise works as expected
  • Dragging an entire Recording Server node onto a view does not update the camera images in the tiles until the page is refreshed
  • Upgrading SQLite databases that were encrypted with a password is not currently supported
  • QuickTrack currently does not work while using Cloud Remote Access
  • Digital PTZ and zoom do not function in certain cases in Live View and Configure modules until the tile is resized