CompleteView v7.3 Known Issues
Updated: August 25, 2023
The following 6.X features are currently not supported
- N+1 Recording Server failover
- Management Server database failover
- Export storage with storage pools
- The ability to convert a storage pool drive to read-only
- Ability to use hidden file paths for storage
- Ability to disable a camera on a storage pool
- Ability to copy/move cameras between Recording Servers
Other Known Issue
- QuickTrack camera appears offline and does not display the default image but otherwise works as expected
- QuickTrack currently does not work while using Cloud Remote Access
- Digital PTZ and zoom do not function in certain cases in Live View and Configure modules until the tile is resized
- An Active Directory user associated to a VMS Group does not inherit any permissions or setting of the VMS Group – Result AD users are currently not supported as members of VMS groups
- Errors from Push update don’t always provide correct notification in the client, but logs correct error
- Sea-Level inputs non-operational for new install of v7.2
- CPU consumption increased when the Dashboard or Configuration module is open
- When performing a DB sync for storage, the system will display successful message even if storage drives are offline
- When an operator inverts PTZ controls for fisheye cameras, the camera view will move when the tile is selected
- When saving changes to the Recording Server configuration, Live views may be temporarily be interrupted
- Export settings for volumes are lost when migrating from v6.1.X to v7.0 or higher
- BriefCam configuration loses date when migrated from v6.1.X to v7.0 or higher
- After migrating from v6.1.x to v7.0 or higher Api failed flag appears when trying to load an old configuration
- Built-in RTSP Server appears to stream corrupted data at times.
- After migrating from v6.1.x to v7.0 or higher the PTZ priority is changed for groups
- Camera tiles display image despite timeline showing there is no recording at that time, upon playing video tile updates to show no video
- Initially playback of alarm-only camera recording, camera timeline displays alarm recording but the camera tile displays No Video error
- Interruption of audio playback when using Jump Forward or Jump Back buttons
- Export full time sends all video for time period to export queue regardless of filter applied to recording types
- When integrating CompleteView with Active Directory some special characters are not passed to AD to validate the connection
- In Playback Timeline, when playing back video operator can playing in to the future when in faster than 1x playback with no video present
- When exporting video which had a post recording configured, the Desktop Client will add an additional post recording period to the clip extending the total amount video being exported.
- Upgrading to 7.3.0 with GEN2 capture cards, bit rate changed from 100kbps to 500kbps
- When playing back video with audio, the audio drops out intermittently and returns while the video continues to play.
- For cameras configured with audio and assigned to continuous and motion recording schedule, when filtering continuous recordings and play the motion clips, the video stops playing randomly but the timeline keeps moving.
- Third party NVRs are additionally recording video to CompleteView Recording Server storage even when configured to store on the 3rd party NVR.
- For On-demand event monitoring, the start/stop indicator in the left nav may not be in-sync with the start/stop button in the events panel resulting in an unknown state of event monitoring.
- After trimming the length of a video clip in the Export Queue the UI does not reflect the updated length of the video unless operator moves to a different page and returns to the Queue
- In the left navigation menu under Server/Cameras pressing the space bar selects a camera and adds to the right region, but when moving to another camera the additional camera is selected but not added to the right region. unless I use the mouse to select a different camera
- Installing Management Server on a system which already has SQL 2022 installed won’t detect the SQL installation, will attempt SQL 2019 install, and fail.
- When adding a Recording Server to back to a Management Server where a user’s name has been modified in the Recording Server configuration will result in an Import Failed and the Recording Server will not be added to the Management Server
- When exporting video the progress bar show 100% and a status of complete while the export is still in process. Operator should wait until UI removes the cancel button before closing the status message window
- In 7.x when transitioning a volume from archive, backup, or export to regular or read-only is not permitted
- Using an external PTZ Joystick with the Desktop Client does not control the PTZ operation of a camera in live view or alarm view.
- Collection of issues related to ProxyCast which impacts the ability to present video from remote servers and system stability
CompleteView v7.3 Known Issues
Updated: April 28, 2023
The following 6.X features are currently not supported
- N+1 Recording Server failover
- Management Server database failover
- Export storage with storage pools
- The ability to convert a storage pool drive to read-only
- Virtual cameras
- Ability to use hidden file paths for storage
- Ability to disable a camera on a storage pool
- Ability to copy/move cameras between Recording Servers
Other Known Issue
- QuickTrack camera appears offline and does not display the default image but otherwise works as expected
- Dragging an entire Recording Server node onto a view does not update the camera images in the tiles until the page is refreshed
- Upgrading SQLite databases that were encrypted with a password is not currently supported
- QuickTrack currently does not work while using Cloud Remote Access
- Digital PTZ and zoom do not function in certain cases in Live View and Configure modules until the tile is resized
- An Active Directory user associated to a VMS Group does not inherit any permissions or setting of the VMS Group – Result AD users are currently not supported as members of VMS groups
- Errors from Push update don’t always provide correct notification in the client, but logs correct error
- Sea-Level inputs non-operational for new install of v7.2
- Ability to install CompleteView components to the Root directory of a drive
- Quick Review and Pop-Up Quick review may not play video of entire video for the time period selected
- CPU consumption increased when the Dashboard or Configuration module is open
- When performing a DB sync for storage, the system will display successful message even if storage drives are offline
- When an operator inverts PTZ controls for fisheye cameras, the camera view will move when the tile is selected
- When saving changes to the Recording Server configuration, Live views may be temporarily be interrupted
- Upgrade Management Server from v6.1.2 or v6.1.3 to 7.3 disables certificated and prevents TLS connection on login
- Customer can load archive configuration after migrating to Storage Pools, which creates volumes on the Recording Server
- Mobile client fails to connect to Recording Server while other client can with “Failed to retrieve camera list from Management Server”
- Upgrading to 7.2 from 6.1.3 results in camera cones on maps all pointing in Northeast direction
- Quick Review playback does not play to end of clip
- Export settings for volumes are lost when migrating from v6.1.X to v7.0 or higher
- BriefCam configuration loses date when migrated from v6.1.X to v7.0 or higher
- After migrating from v6.1.x to v7.0 or higher Api failed flag appears when trying to load an old configuration
- CompleteView’s built-in RTSP Server appears to stream corrupted data at times.
- After migrating from v6.1.x to v7.0 or higher the PTZ priority is changed for groups
- Camera tiles display image despite timeline showing there is no recording at that time, upon playing video tile updates to show no video
- Initially playback of alarm-only camera recording, camera timeline displays alarm recording but the camera tile displays No Video error
- Interruption of audio playback when when using Jump Forward or Jump Back buttons
- Export full time sends all video for time period to export queue regardless of filter applied to recording types
CompleteView v7.2 Known Issues
Updated: January 25, 2023
The following 6.X features are currently not supported
- N+1 Recording Server failover
- Management Server database failover
- Export storage with storage pools
- The ability to convert a storage pool drive to read-only
- Virtual cameras
- Ability to use hidden file paths for storage
- Ability to disable a camera on a storage pool
- Ability to copy/move cameras between Recording Servers
Other known issues
- QuickTrack camera appears offline and does not display the default image but otherwise works as expected
- Dragging an entire Recording Server node onto a view does not update the camera images in the tiles until the page is refreshed
- Upgrading SQLite databases that were encrypted with a password is not currently supported
- QuickTrack currently does not work while using Cloud Remote Access
- Digital PTZ and zoom do not function in certain cases in Live View and Configure modules until the tile is resized
- An Active Directory user associated to a VMS Group does not inherit any permissions or setting of the VMS Group
- Errors from Push update don’t always provide correct notification in the client, but logs correct error
- Sea-Level inputs non-operational for new install of v7.2
- Ability to install CompleteView components to the Root directory of a drive
CompleteView v7.1.1 Known Issues
Updated: October 27, 2022
The following 6.X features are currently not supported
- N+1 Recording Server failover
- Management Server database failover
- Export storage with storage pools
- The ability to convert a storage pool drive to read-only
- Right-click option to rename custom views and maps
- Virtual cameras
- Ability to use hidden file paths for storage
- Ability to disable a camera on a storage pool
- Ability to copy/move cameras between Recording Servers
- Ability to navigate the left tree using keys
- Ability to search video recorded on external NVRs from the Dashboard module
Other known issues
- QuickTrack camera appears offline and does not display the default image but otherwise works as expected
- Dragging an entire Recording Server node onto a view does not update the camera images in the tiles until the page is refreshed
- Upgrading SQLite databases that were encrypted with a password is not currently supported
- QuickTrack currently does not work while using Cloud Remote Access
- Digital PTZ and zoom do not function in certain cases in Live View and Configure modules until the tile is resized