#TB221104DB – Desktop Client Compatibility with 12th and 13th Gen Intel Core i Processors

Title: Desktop Client Compatibility with 12th and 13th Gen Intel Core i Processors
Date: 10/31/2022– Update 5/15/2023


If you have installed and are running the CompleteView Desktop Application prior to version 7.3 on a computer with a 12th or 13th generation Core iprocessor (i3/i5/i7/i9), you may experience display issues.

Issue Summary:

Due to changes implemented by Intel beginning with their 12th generation Core i processors (“Alder Lake”) and including the recently released 13th generation (“Raptor Lake”), Salient cannot recommend running CompleteView Desktop Client versions prior to 7.3 on systems utilizing those CPUs.

These available Intel processors utilize Intel XE integrated graphics, driving system video display capabilities.

Salient’s CompleteView Desktop Client application leverages the integrated graphics from Intel processors to produce its display functionality. This application also uses DirectX 9 in the display process.

Beginning with the 12th generation Core i processors, Intel XE integrated graphics does not natively support DirectX 9. The chip can leverage a (Microsoft) D3D9on12 mapping layer which maps graphics commands from DX9 to DX12. However, in Salient’s extensive testing, we have found the performance impact to the processing power of the computer is unacceptable on versions of the Desktop Client prior to 7.3.

On version 7.3 and later of the Desktop Client, Salient has developed native support for DirectX 12, the current and latest version of Microsoft’s DirectX software. This native support allows our Desktop Application to provide the best graphics performance for displaying video.

Which Intel® Graphics Products Support DirectX 9* (DX9)?

DirectX D3D9On12 Mapping Layer Information (intel.com)

Vulnerable Products: CompleteView Desktop Client
Unaffected Products: Management Server, Recording Server
Resolution: CompleteView version 7.3, released March, 2023, has resolved this issue. Customers running earlier versions on the hardware described above should update their Desktop Clients to version 7.3 or newer.

Learn more by clicking the link below or downloading.

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